Volume 4, Issue 2, April 2016, Page: 43-49
Connection Between the Number of Complaints About Welding Suppliers and End Product Quality: The Case of Customized Welding Production
Jenni Toivanen, Mechanical Engineering, Lappeenranta University of Technology, Lappeenranta, Finland
Harri Eskelinen, Mechanical Engineering, Lappeenranta University of Technology, Lappeenranta, Finland
Paul Kah, Mechanical Engineering, Lappeenranta University of Technology, Lappeenranta, Finland
Jukka Martikainen, Mechanical Engineering, Lappeenranta University of Technology, Lappeenranta, Finland
Received: Feb. 5, 2016;       Accepted: Feb. 16, 2016;       Published: Mar. 9, 2016
DOI: 10.11648/j.ijmea.20160402.12      View  4500      Downloads  164
Although undesirable, manufacturing defects leading to complaints are almost inevitable in the production of manufactured products, and consideration of manufacturing quality is therefore an essential aspect of management of supply chains with multiple suppliers. This study evaluates the relationship between complaints about the end product and welding production in a multiple supplier chain. In the studied case, it was noticed that there is potential for improved welding production management by suppliers to increase profitability by decreasing the number of welding defects that cause complaints. This study shows one approach to analysis of the relation between complaints in the supply chain and their effect on the end product.
Welding Production, Welding Suppliers, Complaints, Welding Quality, Productivity Improvement, Empirical Study
To cite this article
Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Connection Between the Number of Complaints About Welding Suppliers and End Product Quality: The Case of Customized Welding Production, International Journal of Mechanical Engineering and Applications. Vol. 4, No. 2, 2016, pp. 43-49. doi: 10.11648/j.ijmea.20160402.12
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This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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