Volume 5, Issue 2, April 2017, Page: 95-106
A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective
Jenni Toivanen, School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Harri Eskelinen, School of Energy Systems (Manufacturing Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Paul Kah, School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Jukka Martikainen, School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Pia Heilmann, School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland
Received: Feb. 21, 2017;       Accepted: Mar. 3, 2017;       Published: Mar. 28, 2017
DOI: 10.11648/j.ijmea.20170502.14      View  1791      Downloads  101
Abstract
This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.
Keywords
Complaint Management, RACI Matrix, Supplier Quality, Supply Chain Network, Welding Quality Assessment
To cite this article
Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann, A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective, International Journal of Mechanical Engineering and Applications. Vol. 5, No. 2, 2017, pp. 95-106. doi: 10.11648/j.ijmea.20170502.14
Copyright
Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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